Q: I’m having trouble purchasing tickets online. What do I do?
A: Please call customer support at 877.987.6487.
Q: What is included with each ticket price?
A: General Admission includes entry into the event at 4pm, unlimited food samples from Tacolandia vendors, and Beer & Cocktails available to purchase.
VIP Admission includes entry into the event one hour earlier at 3pm, unlimited food samples from Tacolandia vendors, access to VIP lounge with its own VIP Private Bar with 4 drink tickets at VIP Bar (private cash bar available after tickets are used).
Q: Can a minor attend the event if accompanied by a parent or guardian?
A: No. No one under the age of 21 will be admitted into the event. All guests must have a valid I.D. to show at the door.
Q: Can I bring my child in a stroller/carrier?
A: Find a sitter folks! This is an ADULT event. 21+ only. No children allowed at all.
Q: Which restaurants will be sampling?
A: See the complete list of participating restaurants on the Restaurants page.
Q: Can I get a refund for my ticket(s)?
A: No. Refunds will not be issued.
Q: Can I buy tickets at the door?
A: This event will most likely sell out in advance so waiting to purchase your ticket at the door is not advised.
Q: Is this a rain or shine event?
A: Yes, this event will go on rain or shine.
Q: Where is the event taking place?
A: The event will be at The Water Works at Buffalo Bayou 105 Sabine St. Houston, TX 77007. Please refer to the Map page for additional directions.
Q: I purchased tickets a while ago, but now I can’t find my confirmation email/tickets. What do I do?
A: You can log back into TicketFly.com to reprint your tickets, or you can contact Customer Support: 877.987.6487 or visit http://support.ticketfly.com/.
Q: Can I leave and re-enter the event?
A: No, there is no re-entry at this event.
Q: I am obviously over 21, can I get into this event without a valid photo ID?
A: No, you must present your photo ID to security before entering, regardless of age. No one under 21 or without ID will be admitted to the event, no exceptions.
Q: My ticket says, “Earlybird Pricing” on it. Does this mean I can come in early?
A: No, “earlybird pricing” refers to the pricing tier and time at which you purchased your ticket. There will be NO early-entry for General Admission. VIP Tickets include entry into the event 1 hour earlier than general admission (entry at 3pm).
Q: Can I bring my pet?
A: Sorry. While we are animal lovers, we cannot have pets at this event. Pets will not be allowed on the property.
Q: I am a GA ticket holder, what time does the event start?
Q: I am a VIP ticket holder, what time does the event start?